Refund & cancellation policy

Custom manufacturing

All packaging supplied by DGS Packaging is manufactured to your specification and artwork. Such goods cannot be resold, so cancellations and returns are limited as set out below.

Cancellation

Orders may be cancelled without charge before artwork approval, less any tooling, cylinder or die charges already incurred. Tooling charges — plates, cylinders and dies — are payable 100% in advance.

Once material has been procured or production has begun, cancellation is not possible and the order value becomes payable.

Replacement for manufacturing defects

If goods are defective against the approved proof — incorrect print, seal failure, or dimensions outside tolerance — report it within 7 days of delivery with photographs and retained samples.

For an accepted manufacturing defect, DGS's standard remedy is replacement of the affected packaging, subject to inspection, agreed specifications and applicable law.

Quantity variation within ±10% and minor colour variation within commercial tolerance are not treated as defects.

Transit damage and shortage

Transit damage or shortage should be reported within 24 hours of delivery, with supporting photographs / video and delivery documentation where applicable.

Claims and statutory rights

For any claim, contact dgspackaging1@gmail.com or call +919834652395 with your order reference. Where a monetary settlement is agreed in writing in place of replacement, it is processed to the original payment method within 10 working days.

Nothing in this policy removes or limits your statutory legal rights.